These anonymised matters show the practical effect unresolved defects can have and how repair records, photographs, expert evidence and household circumstances may contribute to a resolution.
Figures are shown only where the source case study published them. Client identities and identifying property details remain private.
A housing-association tenant and mother of two young children experienced prolonged heating failure followed by serious bedbug and mice infestations.
Settlement achievedRead the full case study →A private tenant caring for a young child lived with a recurring bathroom leak that caused significant water damage to the kitchen ceiling below.
Settlement achievedRead the full case study →A private tenant and young family experienced gaps and holes in flooring alongside a persistent mouse infestation after moving into their home in October 2022.
Settlement achievedRead the full case study →A long-term private tenant and her four children lived with extensive damp, leaks, unsafe electrics, unstable floors and sanitation failures.
Settlement achievedRead the full case study →A private tenant and three young children experienced serious mould, unsafe bathroom electrics, leaks and defective fixtures from shortly after moving in during April 2024.
Settlement achievedRead the full case study →A private tenant living with an adult daughter and two sons, one of whom was non-verbal and autistic, faced damp, water ingress and several months without a working boiler.
Settlement achievedRead the full case study →A 72-year-old disabled private tenant experienced six months without hot water, dangerous electrical work, inadequate fire protection and an insecure toilet that caused a fall.
Settlement achievedRead the full case study →A housing-association tenant living in a studio flat reported recurring rats and mice, poorly fitting external doors, mould and concerns about internal construction and fire safety.
Settlement achievedRead the full case study →A housing-association tenant with serious respiratory illness experienced recurring damp and mould for years despite earlier rebuilding and surface treatments.
Settlement achievedRead the full case study →A council tenant and her family experienced a long-running boiler problem made worse by missed appointments, incorrect contractor attendance and incomplete work.
Settlement achievedRead the full case study →A faulty roof with missing tiles allowed water into a Bicester tenant’s home, causing damp, staining and deterioration across several rooms.
Outcome: £2,750Read the full case study →A tenant experienced extensive damp and mould associated with roof, guttering and ventilation defects, alongside electrical and safety-related problems.
Outcome: £6,000Read the full case study →A Hull tenant reported a downstairs leak for an extended period while damp, mould and crumbling plaster continued to spread despite repeated visits.
Outcome: £2,000Read the full case study →Water penetration and poor weatherproofing affected a Leeds tenant’s external door, windows, walls and several living and sleeping areas.
Outcome: £8,000Read the full case study →A Sheffield tenant experienced defects across entrances, utility areas, bedrooms and bathrooms, including water ingress, mould, unsafe finishes and recurring roof problems.
Outcome: £2,000Read the full case study →We can review the defect, reporting history, response and effect on your household.