Before an inspection
Make a list of every affected area, gather earlier photographs and ensure reasonable access. Do not conceal, exaggerate or alter conditions; the expert needs an accurate view of the property.
Managing a claim
Managing Your Housing Disrepair Claim
A well-organised repair history helps your legal team understand what happened and keeps the focus on the work and evidence needed to resolve the case.
Free initial assessmentSRA No. 519502Individual case review
Housing Condition Claims UK
Keep the claim accurate and up to date
Continue reporting new or recurring defects, save correspondence and tell your solicitor about repairs, inspections, changes of address, health developments or contact from the landlord’s representatives.
Read the compensation guide →- Maintain a dated repair timeline
- Keep photographs in their original files
- Attend agreed inspections and appointments
- Send important updates to your legal team
During repair works
Record when contractors arrive, what they do and whether further work is proposed. Photograph completed work and report promptly if the underlying problem remains or new damage appears.
Communication and settlement
Read advice and settlement terms carefully and ask about anything unclear. Decisions about repairs, compensation, costs and deadlines should be based on the full position rather than a headline figure alone.
What happens next01 02 03
Evidence first. Clear advice next.
Tell us what happened
Share the condition, reporting history and effect on the household.
We assess the information
The team considers responsibility, notice, repair time and supporting evidence.
Options are explained
If the matter can be accepted, the next steps and funding terms are explained clearly.
Common questions
Questions about Managing Your Housing Disrepair Claim
Should I keep reporting defects after instructing solicitors?
Yes, unless your legal team advises otherwise. The landlord still needs current information and access.
Can I redecorate damaged areas?
Ask your adviser first where evidence may be affected. If urgent work is needed, take clear photographs before and after.
What if I move home?
Tell your solicitor immediately because a move can affect available remedies, evidence and the handling of the claim.