If serious defects in your rented home remain unresolved after you have reported them, you may be able to seek repairs and compensation through a housing disrepair claim.
A claim depends on the landlord being responsible for the problem, receiving notice of it and having a reasonable opportunity to investigate and repair it. The condition of the home and its effect on your household must also be supported by evidence.
Read the compensation guide →Depending on the facts, a housing claim may seek an agreement or court order for necessary work, compensation for loss of enjoyment of the home, and reimbursement of supported financial loss. The available remedy and value are assessed individually.
Keep dated photographs and videos, repair references, emails, complaint responses, appointment records and a timeline of recurring defects. Receipts, medical records and proof of damaged belongings may also be relevant where they show a direct impact.
The team first reviews eligibility and the reporting history. If the matter is accepted, the property may be inspected by an independent expert before a formal claim is sent to the landlord. Many cases resolve through negotiation; court proceedings are considered when an appropriate resolution cannot be reached.
Share the condition, reporting history and effect on the household.
The team considers responsibility, notice, repair time and supporting evidence.
If the matter can be accepted, the next steps and funding terms are explained clearly.
Usually, yes. Notice gives the landlord an opportunity to investigate and carry out the work. Keep proof of every report.
Current occupation can affect the practical remedies and funding available, but eligibility should be assessed from the individual facts.
No. Liability, evidence, the effect of the conditions and the outcome of negotiations or proceedings all matter.