Landlord and managing-agent roles
An agent may handle communications, but legal responsibility depends on the tenancy and the relevant duty. Send reports through the required channel and retain proof of delivery.
Private renting
Private Landlord Housing Disrepair Claims
Private landlords also have repair and fitness duties. If serious defects remain after notice, a tenant may have legal and regulatory options.
Free initial assessmentSRA No. 519502Individual case review
Housing Condition Claims UK
Act carefully and preserve the tenancy record
Report the problem in writing even if you first raised it by phone. Keep the tenancy agreement, deposit information, inspection reports and all messages with the landlord or managing agent.
Read the compensation guide →- Written notice to landlord or agent
- Tenancy and inventory documents
- Council environmental-health contact
- Evidence of access and repair appointments
Safety and local-authority help
Urgent hazards may justify contacting the council’s environmental health or private-sector housing team. Gas or electrical emergencies should be dealt with through the appropriate emergency service or qualified provider.
Possession concerns
Private tenants are often worried about eviction after complaining. The rules are fact-sensitive and can change, so obtain current advice promptly if you receive a notice or threats concerning the tenancy.
What happens next01 02 03
Evidence first. Clear advice next.
Tell us what happened
Share the condition, reporting history and effect on the household.
We assess the information
The team considers responsibility, notice, repair time and supporting evidence.
Options are explained
If the matter can be accepted, the next steps and funding terms are explained clearly.
Common questions
Questions about Private Landlord Housing Disrepair Claims
Can I arrange repairs and deduct the cost from rent?
This is risky without specific advice and a careful procedure. Do not simply withhold rent.
What if I reported the issue only by telephone?
Write now to confirm the earlier reports, dates and what was said, then keep the response.
Can the council inspect a privately rented home?
Local authorities have enforcement powers relating to housing hazards, although their process is separate from a damages claim.