Vulnerable Household Left Without Heating and Hot Water
A private tenant living with an adult daughter and two sons, one of whom was non-verbal and autistic, faced damp, water ingress and several months without a working boiler.
Defects reported in the home
The matter involved a combination of repair failures and their effect on day-to-day use of the property.
- Extensive damp and mould across walls and ceilings
- Rainwater leaking through living-room light fittings
- Partial kitchen-ceiling collapse
- Complete boiler failure causing loss of heating, hot water and shower facilities
How the conditions affected the client
The family relied on portable heaters and travelled elsewhere to shower. At times everyone slept in one room to keep warm. Existing asthma and diabetes were affected, while the disruption was particularly difficult for the autistic family member.
How the matter was progressed
Medical context, inspection records, photographs, video and tenancy evidence were combined to demonstrate vulnerability, prolonged notice and risk.
Are similar conditions affecting your home?
Share your repair history and evidence so the team can explain whether it may be able to help.