Anonymised client case study
Persistent Bathroom Leak and Water Damage
A private tenant caring for a young child lived with a recurring bathroom leak that caused significant water damage to the kitchen ceiling below.
The conditions
Defects reported in the home
The matter involved a combination of repair failures and their effect on day-to-day use of the property.
- Persistent bathroom leak
- Water-damaged kitchen ceiling and surrounding walls
- Temporary sealant repairs that did not stop recurrence
- Delayed repair of a broken garden fence
How the conditions affected the client
The continuing damp, visible damage and ineffective repairs caused daily disruption and anxiety while the tenant cared for her child.
How the matter was progressed
Photographs and the reporting history were organised to demonstrate recurrence and the ineffectiveness of surface repairs. The matter was then presented to the landlord and negotiated.
Initial assessment
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