Anonymised client case study
Elderly Tenant Left Without Hot Water and Fire-Safety Protection
A 72-year-old disabled private tenant experienced six months without hot water, dangerous electrical work, inadequate fire protection and an insecure toilet that caused a fall.
The conditions
Defects reported in the home
The matter involved a combination of repair failures and their effect on day-to-day use of the property.
- Failed water-heater installation and prolonged hot-water loss
- Electrical wiring overheating and catching fire
- Missing or inadequate fire doors, fireproofing and smoke alarms
- An unsecured toilet associated with a fall and injury
How the conditions affected the client
The tenant required hospital treatment and physiotherapy after the fall. Cold, damp, fire risk and aggressive communications were reported to have affected his health, mobility and mental wellbeing.
How the matter was progressed
The case used photographs, correspondence, tenancy records and evidence from environmental health and the fire service, with communication adapted for the client’s needs.
Initial assessment
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