Anonymised client case study
£6,000 Compensation After Leaks and Guttering Caused Severe Damp
A tenant experienced extensive damp and mould associated with roof, guttering and ventilation defects, alongside electrical and safety-related problems.
The conditions
Defects reported in the home
The matter involved a combination of repair failures and their effect on day-to-day use of the property.
- Damp and mould across several rooms
- Defective roof and guttering with vegetation and external moss
- Intermittent extraction and defective air vents
- Damp-affected electrics, damaged plasterboard and defective safety fittings
How the conditions affected the client
Sleeping areas and essential rooms were affected, while concerns about electrics, alarms and ventilation increased the tenant’s anxiety.
How the matter was progressed
The internal and external causes were linked through an evidence-led claim and the effect on multiple rooms and essential fittings was documented.
Initial assessment
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