Anonymised client case study
£2,000 Compensation Following a Persistent Leak and Worsening Damp
A Hull tenant reported a downstairs leak for an extended period while damp, mould and crumbling plaster continued to spread despite repeated visits.
The conditions
Defects reported in the home
The matter involved a combination of repair failures and their effect on day-to-day use of the property.
- Long-running downstairs leak
- Damp and mould within a kitchen larder and adjacent toilet area
- Wet internal walls and deteriorating plaster
- Surface mould treatments that did not address the leak
How the conditions affected the client
Parts of the downstairs space became difficult to use, while the appearance, smell and repeated ineffective visits caused frustration and distress.
How the matter was progressed
The case connected the persistent leak to its internal consequences and demonstrated why cosmetic mould treatment had not resolved the cause.
Initial assessment
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