Anonymised client case study
£8,000 Compensation After Water Penetration Caused Extensive Damage
Water penetration and poor weatherproofing affected a Leeds tenant’s external door, windows, walls and several living and sleeping areas.
The conditions
Defects reported in the home
The matter involved a combination of repair failures and their effect on day-to-day use of the property.
- Failed front-door sealant allowing water ingress
- Defective windows and latches causing gaps and draughts
- Damp and mould across bedrooms, living room and office space
- Bubbling paint and walls that felt damp during winter
How the conditions affected the client
The spread of water damage, cold draughts and damp across important rooms caused continuing discomfort, disruption and anxiety.
How the matter was progressed
The claim documented the external defects and resulting internal deterioration as a connected pattern of failed weatherproofing.
Initial assessment
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