Anonymised client case study
Pests and Unsafe Doors in a Housing-Association Flat
A housing-association tenant living in a studio flat reported recurring rats and mice, poorly fitting external doors, mould and concerns about internal construction and fire safety.
The conditions
Defects reported in the home
The matter involved a combination of repair failures and their effect on day-to-day use of the property.
- Rats and mice entering through floor voids and a disused fireplace
- Front and rear doors with gaps affecting security and insulation
- Concerns about dividing walls, noise transmission and fire safety
- Bathroom mould treated only at surface level
How the conditions affected the client
The conditions affected the tenant’s mental health, privacy and sense of security and meant his young son could not safely stay at the property.
How the matter was progressed
Complaint responses and repair evidence were organised and the landlord’s obligations were set out in a structured claim.
Initial assessment
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