Anonymised client case study
£2,000 Compensation for Multiple Defects and Serious Damp
A Sheffield tenant experienced defects across entrances, utility areas, bedrooms and bathrooms, including water ingress, mould, unsafe finishes and recurring roof problems.
The conditions
Defects reported in the home
The matter involved a combination of repair failures and their effect on day-to-day use of the property.
- A defective front door and seals allowing draughts and water ingress
- Mould and fungal growth within a basement utility area
- Roof leakage and water penetration into a bedroom ceiling
- Defective window seals, damaged flooring, bathroom electrics and sharp cracked tiles
How the conditions affected the client
The scale of the defects affected everyday comfort and caused worry about mould, water-damaged electrics and unsafe surfaces throughout the home.
How the matter was progressed
The team documented each area, formally presented the full scope of the problem and maintained communication while pressing for a practical resolution.
Initial assessment
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