Severe Pest Infestation and Lack of Heating in a Family Home
A housing-association tenant and mother of two young children experienced prolonged heating failure followed by serious bedbug and mice infestations.
Defects reported in the home
The matter involved a combination of repair failures and their effect on day-to-day use of the property.
- Four years without functioning living-room heating
- Severe bedbug infestation followed by widespread mice activity
- Contaminated living areas and damaged belongings
- Electrical and other safety concerns requiring remedial work
How the conditions affected the client
With no temporary accommodation offered, the family moved between friends’ homes. The tenant reported anxiety and sleep disruption while caring for children aged one and four, and disposed of soft furnishings and other belongings affected by infestation.
How the matter was progressed
The housing team assembled evidence, pressed for urgent interim protection, and pursued heating, pest-eradication, proofing, electrical and cleaning work.
Are similar conditions affecting your home?
Share your repair history and evidence so the team can explain whether it may be able to help.