Anonymised client case study
A Decade of Disrepair Affecting a Tenant and Four Children
A long-term private tenant and her four children lived with extensive damp, leaks, unsafe electrics, unstable floors and sanitation failures.
The conditions
Defects reported in the home
The matter involved a combination of repair failures and their effect on day-to-day use of the property.
- Widespread damp and mould across living areas and bedrooms
- Bathroom pipe leaks allowing wastewater through ceilings and walls
- Overheating sockets and electrical fires that damaged appliances
- Unstable floorboards, a non-functioning toilet and prolonged loss of cold water to a basin
How the conditions affected the client
The conditions affected a tenant with asthma and respiratory illness and were associated with repeated illness among the children. Sewage leaks, electrical hazards and the long reporting history caused severe distress.
How the matter was progressed
The team compiled photographs, tenancy documents and historic complaints and documented the defects room by room before formally pursuing the landlord.
Initial assessment
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