Anonymised client case study
Hazardous Flooring Defects and Pest Infestation
A private tenant and young family experienced gaps and holes in flooring alongside a persistent mouse infestation after moving into their home in October 2022.
The conditions
Defects reported in the home
The matter involved a combination of repair failures and their effect on day-to-day use of the property.
- Gaps and holes creating trip hazards
- Unsafe flooring around a young child
- Persistent mice infestation
- Open floor defects that enabled pest entry
How the conditions affected the client
The family experienced continuing anxiety about injury and health risks. The landlord initially blamed the tenants for the pest problem despite the structural defects.
How the matter was progressed
The team documented the flooring and infestation, obtained inspection and photographic evidence, and pressed the landlord for remedial action.
Initial assessment
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