Anonymised client case study
£2,750 Compensation After a Roof Leak and Widespread Damp
A faulty roof with missing tiles allowed water into a Bicester tenant’s home, causing damp, staining and deterioration across several rooms.
The conditions
Defects reported in the home
The matter involved a combination of repair failures and their effect on day-to-day use of the property.
- Missing roof tiles and water entering the loft
- Cracked and water-stained ceilings
- Damp smell and a defective kitchen extractor
- Bedroom damp and staining around a window
How the conditions affected the client
Recurring leaks, damp smells and concern about moisture spreading into the structure caused continuing disruption and anxiety.
How the matter was progressed
The roof defect, internal staining and reporting history were evidenced and presented as one connected water-ingress problem.
Initial assessment
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