Tell us what happened
Share the condition, reporting history and effect on the household.
Housing association guide
Southern Housing Group
If Southern Housing Group is responsible for your home and reported defects remain unresolved, the repair history and supporting evidence can be assessed.
Free initial assessmentSRA No. 519502Individual case review
Housing Condition Claims UK
Claims involving Southern Housing Group
Housing-association claims depend on the defect, the provider’s legal responsibility, when it received notice and whether its inspections and repairs were reasonable and effective.
Read the compensation guide →- Save portal screenshots and repair references
- Keep complaint responses and contractor messages
- Photograph recurring or ineffective repairs
- Record additional costs and affected rooms
What happens next01 02 03
Evidence first. Clear advice next.
We assess the information
The team considers responsibility, notice, repair time and supporting evidence.
Options are explained
If the matter can be accepted, the next steps and funding terms are explained clearly.